Privacy policy
PRIVACY POLICY
Jelena Botanicals Inc.
Last updated: June 6, 2026
At Jelena Botanicals Inc. (“Jelena Botanicals,” “we,” “us,” “our”), we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and products (the “Services”).
By using our Services, you agree to the practices described below.
OUR APPROACH TO PRIVACY
Your privacy is important to us. We collect only the information necessary to provide you with a seamless, secure, and personalized shopping experience.
We are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws.
INFORMATION WE COLLECT
When you interact with Jelena Botanicals, we may collect the following types of information:
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Contact information such as your name, email address, billing and shipping address, and phone number
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Payment information necessary to process transactions securely
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Account information such as login credentials and preferences
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Order and transaction details including purchase history and items viewed or saved
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Communications you send to us, including customer support inquiries
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Device and usage data such as browser type, IP address, and interactions with our website
We may also derive insights from this information to better understand your preferences and improve your experience.
HOW WE COLLECT INFORMATION
We collect personal information in the following ways:
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Directly from you when you make a purchase, create an account, or contact us
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Automatically through your interaction with our website using cookies and similar technologies
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From trusted service providers who support our operations (such as payment processors and shipping partners)
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From third-party platforms when you choose to engage with us through them
HOW WE USE YOUR INFORMATION
We use your information to:
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Fulfill and manage your orders
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Provide customer support and communicate with you
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Maintain and improve our website and services
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Personalize your shopping experience
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Send updates, promotions, and brand communications (where permitted)
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Protect against fraud, misuse, or unauthorized activity
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Comply with legal and regulatory obligations
We do not sell your personal information.
SHARING YOUR INFORMATION
We only share personal information when necessary to operate our business, including with:
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Service providers such as Shopify, payment processors, and shipping partners
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Marketing and analytics partners that help us understand and improve our services
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Legal authorities, where required to comply with applicable law or protect our rights
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Business partners, only when you have given consent or directed us to do so
All third parties are required to handle your information securely and in accordance with applicable privacy standards.
SHOPIFY PLATFORM
Our store is hosted on Shopify. Shopify provides the technology that allows us to offer our Services to you.
Your information is stored and processed through Shopify systems and may be transferred or processed in other countries where Shopify or its service providers operate.
You can learn more about how Shopify handles data here:
https://www.shopify.com/legal/privacy
You may also manage certain privacy choices through Shopify here:
https://privacy.shopify.com/en
YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights regarding your personal information, including the right to:
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Access the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Request a copy of your data
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Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
We will never discriminate against you for exercising your privacy rights.
DATA RETENTION
We retain personal information only as long as necessary to:
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Provide our services to you
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Complete transactions and maintain records
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Comply with legal obligations
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Resolve disputes and enforce agreements