Terms of service
JELENA BOTANICALS INC. – TERMS OF SERVICE
OVERVIEW
Welcome to Jelena Botanicals Inc. (“Jelena Botanicals,” “we,” “us,” “our”). We operate this website and online store, including all related content, features, products, and services (the “Services”).
These Terms of Service (“Terms”) govern your access to and use of our Services. By visiting our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you may not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
You confirm that you are the age of majority in your province or territory of residence.
You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and all activity under it.
We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.
SECTION 2 – OUR PRODUCTS
We strive to present our products as accurately as possible. However, we cannot guarantee that your device will accurately display product colours, textures, or appearance.
All product descriptions, ingredients, and pricing are subject to change without notice. We may discontinue or limit products at any time.
SECTION 3 – ORDERS
Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason.
An order is not confirmed until payment has been processed and you receive an order confirmation email.
We may cancel orders due to pricing errors, suspected fraud, or inventory issues.
All purchases are subject to our Refund Policy.
SECTION 4 – PRICES AND BILLING
All prices are listed in Canadian dollars unless otherwise stated.
You agree to provide accurate billing and payment information and authorize Jelena Botanicals Inc. to charge your selected payment method for all purchases.
You are responsible for any taxes, duties, or additional charges applied by your payment provider or customs authorities.
SECTION 5 – SHIPPING AND DELIVERY
Shipping timelines are estimates only and are not guaranteed.
Once an order is transferred to a carrier, risk of loss and title pass to you.
We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website—including text, product descriptions, images, branding, graphics, design, and layout—is the property of Jelena Botanicals Inc. or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, or use any content without prior written permission.
All trademarks, logos, and brand elements are the property of Jelena Botanicals Inc.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools. These are provided “as is” without warranties or endorsements.
We are not responsible for your use of third-party tools and you use them at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.
You access third-party websites at your own risk.
SECTION 9 – SHOPIFY PLATFORM
Jelena Botanicals Inc. is hosted on Shopify. However, all transactions are made directly between you and Jelena Botanicals Inc.
Shopify is not responsible for any aspect of your purchase, including product performance, shipping, or customer service.
SECTION 10 – PRIVACY
Your personal information is governed by our Privacy Policy.
Because we use Shopify, your data may also be processed by Shopify and third-party service providers as necessary to operate the Services.
By using our Services, you consent to this processing.
SECTION 11 – FEEDBACK
If you submit reviews, suggestions, or feedback, you grant Jelena Botanicals Inc. a worldwide, royalty-free, perpetual license to use that content for any purpose, including commercial use.
You confirm you own or have rights to any content you submit.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.
We may cancel orders affected by such errors.
SECTION 13 – PROHIBITED USE
You agree not to use our Services:
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For unlawful purposes
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To violate any laws or regulations
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To infringe intellectual property rights
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To upload viruses or malicious code
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To collect personal data of others
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To scrape, extract, or use automated systems to access the site
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To interfere with website security or functionality